If you believe that goods you purchased from us are faulty, damaged, or not as described, then please contact us at email@example.com and explain your problem. If you email us, we will endeavour to return your email within 24 business hours. If the issue cannot be resolved, we may ask you to return the item(s) within a reasonable time frame, with an explanation of the problem, and we will deliver a refund or rectify the problem. We need the coffee back so that we can determine what went wrong from our end so as to avoid any repeat problems. We will accept returned coffee with up to 100g missing, i.e. enough for you to determine if something is wrong. Notification of returns must be made to firstname.lastname@example.org within 30 days of coffee order.