Delivery Details & Returns Policy

Shipping and Stock Status

Our policy is to roast-to-order all orders of 5KG or more of any single offering and ship the next business day with normal 2-4 day delivery times.  Occassionally, you will receive your order the next day, but please don’t plan for this as we cannot control the courier schedules, weather, traffic, etc.  We recommend that you order a minimum  of 3 or 4 days before you need your coffee, accessories or hampers.  Smaller orders may take over 4 days, depending on roast schedule and demand.  ALL orders are shipped within 24 hours of being roasted so you are assured to receive the freshest roasted coffee possible.  Deliveries are subject to carriers normal delivery times and dates/days.

For Monthly and bi-Monthly Subscription Orders, coffees will be roasted the 1st or 3rd Tuesday of each month and coffees will be delivered the 1st or 3rd Thursday each month.  Delivery schedules can occassionally be delayed by our courier, but we would expect that coffee for subscriptions would arrive before the weekend.

Shipping & Handling Information

With only a few exceptions, we don’t charge our customers extra for heavy or oversized items delivered using our standard ground service within the Republic of Ireland or the UK. You pay only one shipping and handling charge based on the weight of your order. This charge will automatically be calculated for you at checkout. Orders that are split-sent to two different addresses-are considered separate orders and will be charged separate delivery charges.

Delivery Charges

Order Weight Delivery Charge
0kg to 500g €5.00
Over 500g Free

Sending Products to a Different Address

If you wish to send your complete order to an address that is different than the billing address you provide us, simply enter the delivery address in the Shipping Information section at checkout.  Be sure to provide us a telephone number for the delivery address.

Splitting an Order Between Two Shipping Addresses

If you are splitting the order between two addresses (i.e. sending some products to one address and other products to a different address), each order will need to be entered separately. See “Sending Products to a Different Address” above for instructions on sending products to an address different than your billing address. Shipping and handling charges will be added to each order.

Refunds

If you believe that goods you purchased from us are faulty, damaged, or not as described, then please contact us at info@ponaire.ie and explain your problem. If you email us, we will endeavour to return your email within 24 business hours. If the issue cannot be resolved, we may ask you to return the item(s) within a reasonable time frame, with an explanation of the problem, and we will deliver a refund or rectify the problem. We need the coffee back so that we can determine what went wrong from our end so as to avoid any repeat problems. We will accept returned coffee with up to 100g missing, i.e. enough for you to determine if something is wrong.  Notification of returns must be made to info@ponaire.ie within 30 days of coffee order.

Cancellation

Where you exercise your right to cancel an order, we will give you a refund within 30 days of the cancellation. Once an order is despatched by us though, it cannot be cancelled, but you may return it, unopened, for a refund if you find it unsatisfactory for whatever reason.